Oakside - Traditionally Made by Hand
SOME COMMON QUESTIONS - HOPEFULLY ANSWERED
HOW DO I MEASURE FOR THE PERFECT FIT?
Each page has advice on measuring your item. Please ensure that you read this before ordering. Visit my measuring guides page for more details.
HOW SHOULD I CARE FOR MY NEW LEATHER ITEM?
Pay a visit to my care and repair page for some handy hints and tips
HOW LONG WILL IT TAKE TO GET MY NEW ITEM?
Delivery varies due to demand but I normally aim to have your order finished between 4 - 8 weeks from order, usually less, but sometimes longer.
What if I need it sooner?
If you need it sooner, or by a specific date, please contact me and I'll see what I can do. Do not expect next day delivery as I will still have to make your item. And remember that certain buckles and fittings may take 3 weeks to be plated,
Who will Deliver my items?
I offer free UK Delivery via Royal Mail. This is the small parcel, second class, signed for service. If it is an overseas parcel I will normally go for the tracked and signed for if it is available.
HOW DOES THE ORDERING PROCESS WORK?
Depending on your order payment may be made at the time of ordering. You will receive a confirmation email of your order and an order acceptance from me. Once I have completed your order I will post it to you and send you an email to let you know.
If I haven't charged you yet then I will send you an order confirmation and send you an invoice separately.
I made a mistake and ordered the wrong size?
As long as I haven't started your order I don't mind changing the size of an item. Just let me know by email beforehand. You can check if your order has started by signing up for an account when ordering. It will say 'processing' when I am making your items.
I wish to cancel my order?
As all of my items are made to your personal specifications you do not have a right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013However I am happy to cancel and refund any order that I have not started. This will be marked as 'processing' in my store.
Who pays for any returns?
The cost of returns delivery is down to the customer.
HOW DO I MAKE PAYMENT?
All online payments are made through PayPal or bank transfer. Approved users can pay by invoice.
HOW MUCH IS SHIPPING AND DELIVERY?
I find nothing worse than grabbing that bargain, working through all of the order forms, and when it comes to pay find that another £7.50 has been added for shipping! Because of that I ship all of my leather goods for free in the UK. To Europe and the rest of the world shipping will be added at the checkout
WHO WILL DELIVER MY overseas LEATHER items?
I use Royal Mail for all of my deliveries. Tracked and signed if this is available in your country.
I don't charge you for delivery to a UK address. Yes that's right - Postage is Free to the UK!
How do I make a complaint?
If you wish to make a complaint then please contact me at firstname.lastname@example.orgIf you wish to use an alternative dispute resolution I am registered with the EU Online Dispute Resolution athttps://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Although with Brexit looming I will have to change this!